A data breach stemming from a third-party customer service database has affected European airlines Air France and KLM Royal ...

Key Words Social Security has a ‘customer-service crisis,’ says commissioner nominee Martin O’Malley The former Maryland governor says Social Security’s inner workings must be fixed ...

The Social Security Administration (SSA) has become the center of a national debate over the future of one of America's most vital safety net programs.

Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration leaving Vermonters in the lurch, dealing with long wait times ...

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time.

Fix bad customer service at Social Security Administration Seniors, people with disabilities and AARP are fed up with the poor service. There is no excuse for failing to provide people with the ...

The Social Security Administration (SSA) recently announced substantial progress in service delivery outcomes resulting from focused technology enhancements and process engineering. These improvements ...

The Washington Post reported early Wednesday that Musk was planning cuts to Social Security's telephone customer service, but by the end of the day those plans had been cancelled.