The program gave birth to the idea of retirement and covers nearly all Americans — but now it faces major financial and ...

The Social Security Administration (SSA) has become the center of a national debate over the future of one of America's most vital safety net programs.

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time.

Fix bad customer service at Social Security Administration Seniors, people with disabilities and AARP are fed up with the poor service. There is no excuse for failing to provide people with the ...

The Social Security Administration (SSA) recently announced substantial progress in service delivery outcomes resulting from focused technology enhancements and process engineering. These improvements ...