One Expedia customer filed a class-action lawsuit against the company in Washington State, claiming Expedia refused to refund customers for flights canceled because of COVID-19.

Sheila Mackay is trying to get a refund from Expedia after canceling a hotel reservation. But so far, she’s only received half her money. What’s going on? Question: I booked two nights at the ...

Expedia handles much of the customer service for Walmart + Travel, whether through its live agents or its AI-backed virtual agent. The travel industry's top event returns this fall. September 16 ...

On Monday, Expedia launched a new chatbot, ... our offerings so travelers can book trips and manage complex travel arrangements without needing the support of Expedia customer service agents.

Travel Troubleshooter Expedia problem leads to a missed flight — and no refund. When Expedia fails to pay for Joanna Heath’s return flight to Los Angeles, she must buy a new ticket.