The Social Security Administration's new AI-powered phone bot is coming, whether you're ready for it or not -- and apparently ...

The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April ...

The SSA commissioner has said the agency is pursuing "a massive technology effort" to reduce phone wait times, including incorporating artificial intelligence.

For some people, the June Social Security and SSI checks may be smaller than usual as the Department of Education begins ...

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

Social Security employees fear that adding complicated unpaid pension claims to their priority list will push routine needs ...

SSA’s new AI phone bot has been driving callers in circles. But before you go pulling your hair out here are some tips that ...

The Department of Education is pausing efforts to garnish Social Security benefits from borrowers who have defaulted on their ...

Newly sworn-in Social Security chief Frank Bisignano, who previously was a Wall Street executive, told staffers he had to ...

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be. Blake has over a decade of experience writing for the web, with a focus on mobile ...