Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

From rising ad prices to delayed campaigns, inflation isn’t just a consumer issue. Here’s what marketers need to know now.

Logik.ai’s technology will accelerate ServiceNow’s CRM footprint and momentum in Sales and Order Management SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business ...

Intelligent decision system and hyperrealistic voices deliver unprecedented reliability for voice AI SAN FRANCISCO, April 3, 2025 /PRNewswire/ -- Phonic, the first end-to-end speech-to-speech platform ...

Customer service is in AI’s sights. Sales and support roles are among the most impacted, with AI agents proving to be more ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

The latest AI platform on the block breaks down its logic for you—perfect for campaign clarity and team trust. Just don’t ...

Solaria delivers unmatched accuracy, speed, and native-level transcription in 100 languages—including 42 underserved by any other STT model. PARIS, April 2, 2025 /PRNewswire/ -- Gladia, an AI ...

TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX™ VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

AI assistant transforms missed calls into revenue, helping marketers capture, convert and scale leads effortlessly. ATLANTA--(BUSINESS WIRE)--CallRail, the lead engagement platform, today announced ...

Uncomplicated service software, flexible engagement models, and a new services delivery program help Freshworks partners accelerate time to valueSAN MATEO, Calif., April 02, 2025 (GLOBE NEWSWIRE) -- ...