Kyle Chayka Chayka writes about technology and internet culture.

Whether it’s determining how to respond to the news of the day, reach employees or address direct attacks, protecting your brand’s reputation has taken on new importance.

Adhering to these social media crisis communication guidelines will ensure that we are communicating as quickly and efficiently as possible on our social media channels to give students, parents, ...

According to a report in Wired, the agency is shifting communications to X, the social media platform owned by Elon Musk, the ...

While some changes to the Social Security Administration went into effect this week, the agency has also addressed rumors about its communications.

Weeks after the Social Security Administration said it was increasing transparency and accountability, the agency is ...