Are we solving problems fast and treating customers with respect? Technology: Are systems and automation delivering fair ...

The traditional approach to gauging loyalty often relies on RFV—recency, frequency, and lifetime value. While these metrics ...

Earning points for your bookings in hotels is a practice that has been around for decades and although it might stay in place ...

Major brands like Delta and Mars are embracing AI tools like digital twins and tapping into spiking neural networks.

Newsweek and Statista spotlighted 20 convenience-store chains including Royal Farms, QuickChek, Murphy USA, Wawa and more, on ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

A leap forward for measuring customer experiences The CE ... problem resolution, and customer loyalty. As proof of concept, the model underwent thorough scientific and scholarly review before ...

In a world where consumers are constantly bombarded with advertisements, brands must find innovative ways to capture ...

The overall customer experience is the key aspect that distinguishes a company from its competitors, irrespective of the ...

Partner Content - Retailers in Australia, New Zealand, and the wider Asia-Pacific region are at a pivotal moment in how they ...