Hastings sought production of any scripts or written call guides used by SelectQuote’s agents and/or third-party vendors who made calls on SelectQuote’s behalf.

Most retail leaders do not expect their customer service scripts to carry legal consequences. After all, they are meant to be ...

Noreen Susinno didn't waste any time after she received an unwanted promotional voicemail from a New Jersey gym. After one call to her cellphone, she sued the gym in federal court for violating a ...

LOS ANGELES, CA / ACCESSWIRE / July 17, 2020 / The founders of Ringba, an innovative inbound call tracking and analytics platform for marketers, are pleased to announce the launch of their new ...

Usanovic alleged that BHHS should be vicariously liable under the TCPA, arguing that the company had provided training materials encouraging agents to cold-call consumers using third-party vendors ...

Having increased in number each of the past seven years, lawsuits alleging violations of the Telephone Consumer Protection Act of 1991 (TCPA) continue to plague the consumer finance industry. As ...