Messaging on Twitter is about to become a lot more private. According to the company's CEO and overlord Elon Musk, Twitter is launching "version 1.0" of encrypted direct messaging on Thursday.

Twitter made a big shake-up to tweets back in November 2015, replacing the "Favorite" button with the "Like" heart. Now it's making another: Introducing a whole-new Direct Message button.

Twitter is following Facebook into the automated customer service game. The social network just rolled out new welcome message and dropdown response features for advertisers that are reminiscent ...

The emergence of messaging - real-time, two-way channels like Twitter, Facebook Messenger, and SMS - as a dominant form of communication demands that marketers to hone their skills as thoughtful ...