From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

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Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

You can reach Expedia's customer service by calling their toll-free number, using the live chat 855 542-9255 feature on their ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

A strong marketing campaign is useless without strong operations. Most home service contractors blame their agency or ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

One of the strongest advantages behind Mitolyn Support Plus is the brand's emphasis on user satisfaction and responsive ...

A California man says UPS lost a unique guitar he purchased, then offered up a bunch of different explanations, including ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

The North Carolina Department of Revenue announced that Professional Mail Services Inc., has unexpectedly ceased operations ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...