From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

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Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

You can reach Expedia's customer service by calling their toll-free number, using the live chat 855 542-9255 feature on their ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

A strong marketing campaign is useless without strong operations. Most home service contractors blame their agency or ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

One of the strongest advantages behind Mitolyn Support Plus is the brand's emphasis on user satisfaction and responsive ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

A California man says UPS lost a unique guitar he purchased, then offered up a bunch of different explanations, including ...

The North Carolina Department of Revenue announced that Professional Mail Services Inc., has unexpectedly ceased operations ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks with Glenn Nethercutt, CTO at Genesys, about the rise of AI-powered ...