A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Press Release Distributed by ABNewswire.com To view the original version on ABNewswire visit: Unity-Connect Unveils Guide to Mastering Real-World Customer Service Scenarios for Enhanced Client ...

Meet Kyle Orr, a teenager who is already showing signs of making a difference in his new job at a local supermarket. Just ...

Consideration: Zaggle would provide Tyger Capital Private Limited, Zaggle Zoyer Platform along with Utility bill payment ...

Weirdly, many of the customer-service and dealership workers I spoke with seemed to forget the whole premise and suggested I ...

Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the ...

SEPTA reported its highest score in its quarterly customer satisfaction surveys on Thursday. The transit authority averages a ...

With a budget of R304-million, the metro will upgrade walk-in centres, improve staff responsiveness, and enhance its virtual contact platform – all aimed at turning frustration into better service for ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

JAMESTOWN, N.D. (Chamber) -Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the July Customer ...

Major supermarket chain Morrisons has added a new rule to their shop floor as part of a new effort to improve shopping ...