I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.

The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April ...

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

SSA’s new AI phone bot has been driving callers in circles. But before you go pulling your hair out here are some tips that ...

Bisignano's suggestions for revamping the SSA phone system come as the agency continues to struggle with serving the nearly 70 million Americans reliant on Social Security benefits each month.

Commissioner Frank Bisignano said Social Security numbers are vulnerable to exploitation and fraud across multiple government ...

Elon Musk and his engineers claim 'insane' amounts of fraud in Social Security, but the real figures don’t back it up.

Newly sworn-in Social Security chief Frank Bisignano, who previously was a Wall Street executive, told staffers he had to ...

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be. Blake has over a decade of experience writing for the web, with a focus on mobile ...