Trump admin accused of ‘market manipulation’ after abrupt U-turn on reciprocal tariffs: Live updates - President says he’s ...

President Donald Trump has exempted major categories of electronics from his tariffs on China and other nations, including ...

A Massachusetts judge is demanding answers from the federal agents who detained a Tufts University PhD student in Somerville earlier this week and rushed her away to a U.S. Immigration and Customs ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

SCAN THE QR CODE ON YOUR SCREEN FOR INSTRUCTIONS AND TIPS ON HOW TO DO IT. YOU KNOW, OF COURSE WE GET SNOW AROUND HER Wednesday's Wake Up Call comes from the Mass Arts Center.

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for quality monitoring, agent coaching and business insights.

Three Filipinos who moved to Cambodia to work as call center agents opened up about the abuse they were subjected to after learning that the company was a scam hub. 'Alice', 'Weng', and 'Ben' were ...

But there’s one person who is getting dangerously close to the truth of B.J.’s disappearance: Agent Washington (Jenna Elfman). A new, exclusive clip of Season 3, Episode 4 shared with DECIDER ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

is bringing AI agents center stage in its latest "Rock Star" campaign featuring Gwen Stefani, Paul Stanley, and Billy Idol. The rockers, dressed in business attire, hilariously try to navigate the ...