A team member in your call center consistently underperforms. How can you turn their performance around? One team member carries the load in your call center. How do you ensure fair distribution ...

The addition of Banks allows the Packers to move left guard Elgton Jenkins to center, where he will replace free agent Josh Myers. Jenkins has started four games at center in his career but was ...

CHICAGO -- Free agent center Drew Dalman reached agreement Monday on a three-year, $42 million deal that includes $28 million guaranteed with the Chicago Bears, sources told ESPN's Adam Schefter.

For decades, the Kennedy Center has come to symbolize freedom of expression, representation and creativity in the performing arts. Since the Kennedy Center opened its doors in 1971 as both an arts ...

FBI director Kash Patel is considering bringing in trainers from the Ultimate Fighting Championship to beef up agents’ martial arts and self-defense skills, according to four people familiar with the ...

required for an agent to consider a call “complete.” You can measure AHT either per agent or across an entire contact center. The easiest way to track average handle time without having to calculate ...