AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

SCAN THE QR CODE ON YOUR SCREEN FOR INSTRUCTIONS AND TIPS ON HOW TO DO IT. YOU KNOW, OF COURSE WE GET SNOW AROUND HER Wednesday's Wake Up Call comes from the Mass Arts Center.

Get powerful, Help Icon Support Concept Call Center And Customer Service Business And Technology Concept pre-shot video to fit your next project or storyboard. Video Back ...

It was December 1964. After nearly a decade since its inception, Johnson had broken ground on the John F. Kennedy Center for the Performing Arts. The Center opened its doors to the public in 1971, per ...

A team member in your call center consistently underperforms. How can you turn their performance around? One team member carries the load in your call center. How do you ensure fair distribution ...

TOKYO/OSAKA -- SoftBank Corp. plans to use a former Sharp LCD panel plant in Japan as a data center to operate artificial intelligence agents that will be jointly developed with U.S. ChatGPT ...

handcuffed and spent most of the night at an ICE processing center in suburban Broadview. He was never questioned about his citizenship and was only released after agents looked at his ID.

NEW YORK ‒ A Manhattan judge on Wednesday declined to release a former Columbia University graduate student detained by federal immigration agents for his pro-Palestinian advocacy effort in a ...

His friend and lifelong agent Colin Smythe recalls his memories ... "On one or two occasions I'd get a phone call on a Saturday: 'I'm stuck, I'm not sure where I go from here'.

Contact center agents ... interactions. Call centers today are experiencing record-high turnover, with the average annual rate reaching about 38%. The constant churn of agents not only increases ...

The addition of Banks allows the Packers to move left guard Elgton Jenkins to center, where he will replace free agent Josh Myers. Jenkins has started four games at center in his career but was ...