Salesforce argues that even more specialized AI agents are needed for the financial services, because it’s an industry built ...

Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow AI Platform for a simpler agent experience and more personalized customer en ...

With Zoom CX embedded inside the ServiceNow Agent Workspace, agents manage every interaction, whether voice, video, or chat, ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the widely used customer relationship management (CRM) software for sales and ...

May 05, 2025--(BUSINESS WIRE)--RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced it has launched RingCX™ for Salesforce Service Cloud Voice on ...

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On Saturday the 20 horses in the Derby field learned what post they would be running out of. The favorite, Journalism (3-1), drew the 8 post, while the only other horses with single-digit odds ...

Last year, center fielders combined for a .697 OPS. Glanville discussed the state of center field, among other things, in a recent appearance on Phillies Extra, The Inquirer’s baseball show. Here’s an ...