Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Austin, Texas / Syndication Cloud / June 25, 2025 / TTEC Once a quiet satellite town, Mohali is fast transforming into a ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Press Release Distributed by ABNewswire.com To view the original version on ABNewswire visit: Unity-Connect Unveils Guide to Mastering Real-World Customer Service Scenarios for Enhanced Client ...

SEPTA reported its highest score in its quarterly customer satisfaction surveys on Thursday. The transit authority averages a ...

Video footage captured by another flyer shows the employee browsing shoes and handbags while working behind the counter ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

Major supermarket chain Morrisons has added a new rule to their shop floor as part of a new effort to improve shopping ...

In this week’s Parma Police Blotter, police were dispatched to Walmart regarding a lost purse at the Ridgewood Drive store.

Consideration: Zaggle would provide Tyger Capital Private Limited, Zaggle Zoyer Platform along with Utility bill payment ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...