It being the height of summer, it is hardly surprising that travel is on the minds of many, although we are not convinced ...

The Microsoft co-founder’s stint in customer service was a publicity stunt, but also a good reminder to leaders to spend more time in the trenches.

At e4m TechManch 2025, CX leaders across telecom, retail, pharma, and tech explored how AI, data, and design are redefining ...

HM Revenue and Customs (HMRC) cancelled a record 46,266 fines last year after penalising taxpayers who owed no tax.

John Lewis is set to pay a bonus to thousands of staff for the first time in four years after a challenging period for the ...

Five9's 2Q25 results are likely to beat consensus, while concerns regarding the substitution of human agents with AI are ...

The “Gen Z stare” refers to a blank, expressionless look often adopted by members of Generation Z, particularly in customer ...

A Tesla owner who believed their Model 3 Performance would be "upgraded for life" has vented their frustration online after discovering key software and hardware features will never reach their ...

HMRC has announced a massive PAYE shake-up impacting 35 million workers in the UK. HMRC has launched a new PAYE service to save around 35 million taxpayers’ time.

I recently flew from Amsterdam to Cape Town on KLM. When I arrived at the gate, an agent took my boarding pass and reassigned ...

A large tree fell onto a 33,000-watt high-voltage power line running from Hatton to Senclair in the Talawakelle area, causing ...

Top experts from Amgen, CBIZ & Intrepid discuss 2025 trends in healthcare, biotech, and life sciences. Explore key insights ...