The Microsoft co-founder’s stint in customer service was a publicity stunt, but also a good reminder to leaders to spend more time in the trenches.

HM Revenue and Customs (HMRC) cancelled a record 46,266 fines last year after penalising taxpayers who owed no tax.

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for ...

Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the ...

Press Release Distributed by ABNewswire.com To view the original version on ABNewswire visit: Unity-Connect Unveils Guide to Mastering Real-World Customer Service Scenarios for Enhanced Client ...

Consideration: Zaggle would provide Tyger Capital Private Limited, Zaggle Zoyer Platform along with Utility bill payment ...

Five9's 2Q25 results are likely to beat consensus, while concerns regarding the substitution of human agents with AI are ...

With a budget of R304-million, the metro will upgrade walk-in centres, improve staff responsiveness, and enhance its virtual contact platform – all aimed at turning frustration into better service for ...

SEPTA reported its highest score in its quarterly customer satisfaction surveys on Thursday. The transit authority averages a ...

A Tesla owner who believed their Model 3 Performance would be "upgraded for life" has vented their frustration online after discovering key software and hardware features will never reach their ...

Meet Kyle Orr, a teenager who is already showing signs of making a difference in his new job at a local supermarket. Just ...

I recently flew from Amsterdam to Cape Town on KLM. When I arrived at the gate, an agent took my boarding pass and reassigned ...