It being the height of summer, it is hardly surprising that travel is on the minds of many, although we are not convinced ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the ...

Press Release Distributed by ABNewswire.com To view the original version on ABNewswire visit: Unity-Connect Unveils Guide to Mastering Real-World Customer Service Scenarios for Enhanced Client ...

Consideration: Zaggle would provide Tyger Capital Private Limited, Zaggle Zoyer Platform along with Utility bill payment ...

With a budget of R304-million, the metro will upgrade walk-in centres, improve staff responsiveness, and enhance its virtual contact platform – all aimed at turning frustration into better service for ...

SEPTA reported its highest score in its quarterly customer satisfaction surveys on Thursday. The transit authority averages a ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

Meet Kyle Orr, a teenager who is already showing signs of making a difference in his new job at a local supermarket. Just ...

JAMESTOWN, N.D. (Chamber) -Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the July Customer ...

TransPerfect, the world’s largest provider of language and AI solutions for global business, today announced that 12 ...