Austin, Texas / Syndication Cloud / June 25, 2025 / TTEC Once a quiet satellite town, Mohali is fast transforming into a ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

Overcome customer service anxiety and get what you want : Life Kit Asking to speak to the manager isn't going to get the results you want. In this episode, negotiation consultant Craig dos Santos ...

Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired. I’ve been preaching this for years.

Internal customer service is when the support staff serves the attorneys in a law firm. (It's also when the attorneys turn around and provide customer service to their support staff.) ...

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs.

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Unloading on an anonymous customer service representative who is obligated to listen has a certain appeal. And it’s free. By Maggie Parker When Kate Lacroix was driving alone from Seattle to ...