Contact center outsourcing is a common company tactic to increase customer satisfaction while reducing expenses. By collaborating ...

There are several certifications in the field of software testing and quality assurance, and they seem to spread in different ways depending ...

Digital transformation is the use of modern technology to assets, processes, and products that help businesses increase ...

These days, every business aims to reduce IT costs while increasing operational efficiency. Every aspect of IT, from customer support ...

As governments and corporations are under increasing pressure to adhere to ever-rising laws, the global landscape of international trade is growing ...

Blockchain Consortia and Decentralization TradeLens, Food Trust and Marco Polo are working manifestations of cooperative blockchain based consortia which run business networks in production and not ...

Natural disasters. Terrorism. Cyberattacks. Data breaches. Utility disruptions. Workplace violence. With the ever-increasing uncertainty that exists in today’s world, Business Continuity programs must ...

Remember when "digital transformation" was the rallying cry in every boardroom? Around five years ago, it symbolized hope—the promise of reinventing traditional businesses for a tech-driven world.

Stacey Lea Flanagan, Director, Health & Human Services, the City of Jersey City Stacey Lea Flanagan, Director of Health & Human Services for Jersey City, is a seasoned public health leader committed ...

Although I have spent my entire career in IT, real success comes from working with great people and teams, not using great technologies. Sure, ...

Fremont, CA: Astute business leaders are becoming more aware of the potential uses of generative AI in their companies. Internal business activities, including marketing, customer service, and human ...