Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered customer ...

Available across multi-cloud and hybrid environments, Cloudera Data Visualization includes integrated AI visualization and natural language querying for enterprises to improve collaboration and ...

Economic pressures often expose the weaknesses of fragmented technology systems. Cross-functional approaches with technology ...

Personalization is one of the most evergreen customer engagement priorities—and challenges—we hear from brands. We were writing about personalization back in 2015, and 10 years ...

Many businesses struggle with disconnected systems and rigid business processes. Avaya Infinity™ Platform is here to cut ...

ReflexAI, the leader in AI-powered training simulations and quality assurance for human-centered contact centers, today announced the launch of ReflexAI Studio – a revolutionary new self-serve ...

New solution delivers instant product answers, buyer-first discovery, and after-hours lead generation, and is fully deployed in 24 hours  SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Docket, the AI ...

Think your loyalty perks build trust? Research shows they can actually accelerate churn when expectations aren’t met.

When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

AI-led deals continue to scale in size and frequency. NICE closed its largest CXone Mpower deal in Q1—worth over $100 million ...

Leading enterprise firms and SaaS providers now recognize that measuring CX requires a 360° lens and real-time insight. They ...

Businesses are increasingly integrating advanced technologies to transform their operations and unify their communications ...